About this privacy policy

At Coxons Group Pty Ltd ACN 624 191 08 we value and respect your privacy and take the protection of your personal information seriously.

We have prepared this privacy policy (Privacy Policy) to inform you of the personal information that Coxons Group collects and holds about you, as well as other data that we collect and hold, and how we use that information.

Personal information generally means any information about an individual from which that person can be identified.

This Privacy Policy also provides information about how you may access your personal information, seek correction of your personal information and make complaints if you think we have breached any privacy laws and how we deal with such complaints. This Privacy Policy may change from time to time and it is therefore important that you review it regularly. Any change to this Privacy Policy will become effective when we publish the revised Privacy Policy on our website at www.coxonsgroup.com.au.

What personal information do we collect and handle?

The type of personal information we collect and handle varies for different parts of our business operations and includes personal information about our customers, suppliers, contractors, job applicants and visitors to our sites.


The personal information that we collect about current and prospective customers and individuals working for or associated with them includes: contact information (including name, phone number, postal address, and email address); information about owners, directors, partners of a partnership and other individuals of our business customers (including guarantors) relevant to our customer credit applications (including name, date of birth and driver’s licence number); bank details and other payment related information (where you pay from an account related to an individual); delivery information; feedback from customer satisfaction surveys or Q&As; and other records of your communications with us.

Suppliers and contractors

The personal information that we collect about current and prospective suppliers and contractors includes: contact information including in relation to owners, directors, officers, partners of a partnership and other individuals working for our suppliers and contractors (including name, phone number, postal address and email address); insurance details if you are a contractor; where you are a sole trader, account details where you request payment to an account related to an individual; driver’s licence (for example, where you are an individual attending one of our sites); and training records and certificates if you are a contractor.

Human Resources

We collect personal information about job applicants, employees and contractors for recruitment and managing human resources, including information concerning qualifications, skills, experience, character, screening checks (including reference and background checks), directorship, financial probity, identity, eligibility to work, and vocational suitability), employment history, training and safe work practices, contracts and terms and conditions, staff benefits, emergency contact details, performance, conduct, use of our IT systems, payroll matters, leave and taxation, banking or superannuation affairs. Coxons Group may also monitor email and website usage of our employees and contractors from time to time.

Security and health and safety

We collect personal information (typically contact information) for visitors to our site, insurance details of contractors, and images and audio for surveillance technology such as closed circuit television for security purposes. If you are a contractor, we also collect your licence details when you come on site. We also collect health information when conducting pre-employment medical checks on employees and contractors and when dealing with incidents affecting health and safety on site, our employees and contractors, or in connection with our products or services.

How do we collect your personal information?

We collect personal information from you wherever it is reasonable and practical to do so. In some instances, we collect information about you from third parties. We may collect personal information from you via:

  • information you provide to us directly, for example when you complete our customer credit application form or communicate or interact with us by telephone, email, online (including through our website) or in person;
  • your response to any surveys or marketing materials we send out;
  • if you are a job applicant, when you register on our website;
  • information from third parties, including:
    • if you are a current or prospective customer applying for or receiving credit from us (or you are an owner, director, partner or other individual connected with such customer), other suppliers to you as trade references;
    • suppliers and other third parties who provide products and services to us; and
    • publicly available sources.

If you call our general contact numbers, we may record telephone conversations for quality and record keeping purposes, unless you request us not to do so.

You must only provide us with the personal information of someone else if you have that person’s consent to do so.

Why do we collect your personal information?

We collect, hold, use and disclose information, including your personal information, for our business purposes including:

where you are a customer or work for or are associated with a customer:

  • verifying your identity and information;
  • understanding your requirements in order to provide you with our products and services;
  • to set up, administer, and manage our products and services;
  • to respond to your comments or questions, including advice on any of our products or services;
  • to fulfil requests for products and services and information for internal operations;
  • to assess and investigate any complaints made about our products or services;
  • for product and service research and development and business strategy;
  • for marketing purposes;

where you are a supplier or contractor:

  • to manage the purchase of goods and services;

where you are a job applicant, employee or contractor:

  • to manage our human resources;

and more generally:

  • to manage, train and develop our employees, contractors and representatives;
  • to manage complaints and disputes and report to dispute resolution bodies;
  • to manage security, health and safety; and
  • to comply with applicable laws and regulations.

Who might we disclose your personal information to?

We may disclose information, including your personal information, to various third parties for any of the purposes identified above.

We may also disclose personal information to:

  • various third party suppliers, which provide materials and services and support for our  business;
  • Coxons Group related companies;
  • our service providers, including providers of campaigns, promotions, accounting, auditing, legal, banking, payment, debt collection, delivery, data processing, data analysis, document management, research, investigation, technology services and training providers;
  • third party organisation in the event we sell or transfer all or a portion of our business or
  • your organisation and representatives; and
  • government agencies for reporting and compliance purposes.

We may disclose your personal information to comply with our legal obligations, respond to complaints and claims, and investigate and protect ourselves and third parties against any activity that we reasonably suspect to be fraudulent. We may also disclose your personal information to law enforcement agencies, regulatory authorities and government agencies and their service providers in connection with their investigations, screening or other functions.

What if we can’t collect your personal information?

If you do not provide us with the personal information we need, some or all of the following may occur:

  • if you are a customer or associated with a customer, we may not be able to process an application for credit, provide you or your related entity with credit or provide you or your
    related entity with our products and services;
  • if you are a contractor or supplier, we may not be able to engage you for your goods or services;
  • if you are a job applicant, we may not be able to consider your job application;
  • if you are a visitor to one of our sites, we may not allow you on to our site; and
  • we may not be able to respond to your requests for information.

Direct marketing communications

From time to time we may send you direct marketing communications regarding our products and

We may contact you by electronic messages (e.g. email), online (e.g. through our website), by mail and by other means, unless you opt out or we are subject to legal restrictions. You may opt out of receiving electronic messages from us at any time by contacting our Privacy Officer via the contact details at the bottom of this Privacy Policy or by using the opt out mechanism included in our marketing messages.

Visitors to our website and use of social media

To help provide services through our website or understand more about visitors to our website, we collect certain information including from your browser. This information includes statistical information and includes the IP address, browser type, the number of pages viewed, language and access times. Our website also uses cookies to track pages visited and information accessed within our website. This information is for statistical reference, site analysis and to improve the content we display to you.

In many cases, the tools used on our website record information in a way that does not identify you as an individual. In other cases, information collected through our website may be personal information, for example when you submit an enquiry or subscribe for a newsletter, in which case this Privacy Policy will apply. We may also collect personal information through our social media presence, such as Facebook and LinkedIn, or when you post comments or communicate through these social media platforms.

Our website may also use third party website tools from time to time, for example data analytics and online survey tools. Below we summarise why we use different types of cookies:

  • Necessary cookies: are those that are essential to run our website or enable you to receive a service that you have requested.
  • Performance cookies: are those that collect information about how visitors use and interact with our website so that we can improve it.
  • Functionality cookies: are those that remember choices you make. Without these cookies you may find that certain features are less convenient and reliable.
  • Marketing cookies: are those that help us deliver advertising that is more relevant to you and your interests. They include third-party cookies placed by our partners and other
    advertisers who share cookie data with us.

Your web browser can be configured to reject cookies. If you set up your web browser to reject cookies certain functions of our website may become unavailable to you.

Data security and overseas transfer of personal information

We store information in both physical and electronic form. We have put in place appropriate security measures to protect your personal information from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. Depending on the circumstances, these measures may include staff authentication, access controls, encryption, records management protocols and secure premises. We have put in place procedures to deal with personal information breaches and will notify you and any applicable regulator of a breach where we are legally required to do so. We use third party suppliers and service providers located outside Australia (including, but not limited to, the Philippines) and disclose your personal information to them as part of our ordinary business practices.

How can you access and correct your personal information?

The accuracy of the personal information we hold and use is important to us. We take reasonable steps to ensure that the personal information we handle is accurate, complete and up-to-date. To help us keep your information accurate, please let us know if there are any errors or changes in your personal information.

You can request access to the personal information we hold about you at any time. To request access to any personal information that we may hold about you, please contact our Privacy Officer using the contact details at the bottom of this Privacy Policy. In most cases, we can help you promptly and informally with these requests. In other cases, we may need to verify your identity and ask you to make your request in writing.

From time to time, we may need to reject your request to access or correct the personal information we hold about you, if we believe it is necessary and to the extent allowed by law. We will provide our reasons if we deny your request for access to, or correction of, your personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the personal information we hold about you. We won’t charge you for simply making a request to access or correct personal information. However,
we may charge reasonable costs for carrying out your request.

You may also contact our Privacy Officer if you wish to obtain further information regarding our privacy practices and the way we handle your personal information.

Information retention

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy and in each case in accordance with applicable legal and regulatory requirements in respect of permitted or required retention periods and limitation periods for taking legal action.

How can you make a privacy complaint?

We take your privacy concerns seriously. If you have a complaint regarding our handling of your personal information or concerning our privacy-related information practices, you may file a complaint with our Privacy Officer using the contact details set out at the bottom of this Privacy Policy. Our Privacy Officer will confirm receipt of your complaint. If our Privacy Officer believes an investigation is necessary, we will open an investigation into your complaint. Our Privacy Officer may need to contact you to request further details of your complaint. If an investigation has been opened following a complaint made by you, our Privacy Officer will contact you with the result of that complaint as soon
as possible.

In the unlikely circumstances we are unable to resolve your complaint to your satisfaction, you may be able to contact Office of the Australian Information Commissioner at www.oaic.gov.au.

Application of legal requirements

We are subject to the Privacy Act 1998 (Cth) and a range of privacy laws. Nothing in this Privacy Policy is intended to limit our obligations or permitted handling of information under those laws. For example, under the Privacy Act, we may rely on certain exemptions including in relation to employee records.

Some of our collection and handling of personal information is also required or authorised by other laws, for example the Fair Work Act 2009 (Cth), Superannuation Guarantee (Administration) Act 1992 (Cth), Income Tax Assessment Act 1997 (Cth) and other tax laws, Corporations Act 2001 (Cth), work health and safety laws, and workers compensation laws.

Policy reviews

From time to time, we may review and update this Privacy Policy. All information will be collected and handled by us in accordance with the most recently updated policy. This Privacy Policy was last updated on 30 August 2022.

How to contact us

If you have any questions or comments about this Privacy Policy or our privacy related practices or if you would like to request access to or correction of any personal information we may hold about you, please contact our Privacy Officer:

Email: [email protected]
Phone: +61 1300 269 667
Address: 92 Dunhill Cres, Morningside QLD 4170