Posted 2 months ago

Service Coordinator

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Reporting to the Branch Manager, the successful candidate will work closely with the Branch Planner, Workshop Supervisor and sales team to scope work, provide estimates, assist with the scheduling of work to meet customer deadlines, draft condition reports and maintain positive and productive working relationships with customers.

About Coxons Group Australia 

Coxons Group Australia specialise in the maintenance and supply of mining, transport, industrial and rail cooling components and heat transfer solutions.  We are the largest cooling component repair specialist on Australia’s east coast and the only Recognised Mesabi Repair Agent in Australia with workshops in Mackay, Rockhampton and Singleton.

We pride ourselves on providing high-quality, cost effective and innovative products to our clients.  Our customer service and support are unmatched.

About the Role
Your responsibilities will include:

  • Reviewing scope of work from customers;
  • Producing estimates and variations;
  • Building condition reports;
  • Accurate database management within the ERP system;
  • Liaising with customers;
  • Assisting with scheduling to ensure customer deadlines and requirements are met;
  • Overseeing purchasing of parts.

About the Person 

  • At least 5 years’ of prior experience in a similar role;
  • Customer service experience in an automotive or industrial workshop highly regarded;
  • Mechanical trade certificate highly regarded;
  • Experience in radiator, air and oil heat transfer components highly regarded.
  • Competent in the use of Microsoft Office suite including Project and Excel.
  • Experience with CatSIS.
  • Strong time management and coordination skills.
  • Excellent written and verbal communication.
  • Reliable and punctual with a strong work ethic.
  • Strong commitment to health and safety.

Rewards and Benefits:

  • Long-term job security
  • Competitive salary
  • Opportunities for career growth and development within a rapidly expanding company.
  • A vibrant and team-oriented culture that values collaboration and success.
  • A ‘work-life balance’ agenda that includes wellness and social initiatives, an employee assistance program and learning and development pathway.

If you love the sound of a career at Coxons Group and are performance-minded, a great team contributor and have experience in the field, we would love to hear from you!

Please apply with your resume and cover letter. 

Learn more about Coxons Group Australia by visiting our website at

Employer questions

Your application will include the following questions:

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Would you be willing to undergo a pre-employment medical including drug and alcohol testing?(Required)
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